Last Updated: 20/11/2025

At CCTV Mart, we aim to provide high-quality CCTV products and a smooth shopping experience. If you are not satisfied with your purchase or received a damaged/incorrect item, this Refund & Returns Policy explains how we can help.

1. Eligibility for Returns

You can request a return if your product meets the following conditions:

  • The product is damaged, defective, or not working on arrival.

  • You received the wrong product, model, or variant.

  • The product is incomplete or missing parts.

  • The return request is raised within 7 days of delivery.

Note: Products damaged due to customer mishandling, power issues, or incorrect installation are not eligible for return.

2. Conditions for Return Approval

To qualify for a return:

  • The item must be unused, in original condition, and with all accessories/manuals.

  • The product must be returned in its original packaging.

  • You must provide images or videos of the damaged/incorrect product for verification.

CCTV Mart reserves the right to approve or reject return requests based on the condition of the returned product.

3. Non-Returnable Products

The following items are not eligible for return:

  • Installed or physically damaged items

  • Products without original packaging

  • Accessories such as connectors, cables, or adapters unless defective

  • Items purchased under “Clearance Sale” or “Non-returnable” tag

  • Products damaged due to incorrect voltage, short-circuit, or improper installation

4. Refund Process

Once your product is received and inspected:

  • If approved, your refund will be processed within 5–7 business days.

  • Refunds are issued via the original payment method used during purchase.

  • In case of COD orders, refunds are processed to the customer’s bank account.

Shipping charges are non-refundable, except in cases where the mistake is from our side.

5. Replacement Policy

Instead of a refund, you may choose a replacement of the same product if:

  • The item arrived damaged or defective

  • You received the wrong item

  • The product stops working within the first 7 days (Dead on Arrival – DOA)

Replacements depend on product availability.

6. Return Shipping

  • If the return is due to damage, defect, or our error, CCTV Mart will arrange reverse pickup at no cost to you.

  • If the return is due to customer preference, the customer may bear return shipping charges.

7. Order Cancellation

  • Orders can be cancelled before dispatch only.

  • Once shipped, cancellation is not allowed, but you may still request a return after delivery.

8. Contact for Refund & Returns

To request a return, replacement, or refund, contact us at:

📧 Email: support@cctvmart.com
📞 Phone: +91 95186 84048
📍 Address: 18.-R, Subhash nagar, Tehsil Town, Panipat -132103

Please include your Order ID, product images, and issue details for quick processing.